This is simple, but I’m amazed at how effective it is as a phone sales tip. Watch what you have on your desk when you start making sales calls on the telephone. It’s too easy to get distracted on a phone call by suddenly seeing something on your desk or an email alert pop up on your monitor. Keep your desk free of any distractions, except for those items that are going to either reinforce the sales goals you’re working on, the products and services you’re selling, or information about the customer to whom you are talking. Simple, but effective. It will save you from that one critical moment when you fail to clearly hear what the other person just told you because you were distracted for a split second by something on your desk.