Executive Sales Leader Briefing: Guilt by Association — It’s Not the Way to Lead

It seems everyone is talking about the unfortunate situation United Airlines had recently. I’m tired of hearing about it and I’m more tired of hearing how people are bashing every United employee they can find.

I spend a lot of time in airports and here’s what I see: Thousands of United employees going to work each day and doing the best job they can do to help customers. These people had nothing to do with what happened and I’m sure are just as upset about the situation as everyone else is.

It makes me sick when I see people playing guilt by association. Just because someone is wearing a United name tag does not mean they are some how evil and people have the right to read them the riot act.

There’s not one of us who has not been at one time or another blasted by others due to this guilt by association. If you haven’t, you will at some point. Have you ever been blamed for something you didn’t do? It’s no different.

It’s time we grow up and treat others the way we want to be treated. Ripping on others doesn’t do us any good, regardless of how you might think you need to do it.

My goal each day is to help others feel good about themselves regardless of who they are. I’m writing this as I’m waiting to board another flight. As I look around I see plenty of employees going about their job. I don’t think any of them came to work this morning looking to do harm. I’m sure each one came to work looking to do their job in a productive manner.

Join me in thanking each person who is serving you, regardless of the company that employs them. They’re human beings, just like you and just like me, and I for one would hope others will see me as just that — a human being who cares.

High Profit Prospecting
Copyright 2017, Mark Hunter “The Sales Hunter.” Sales Motivation Blog. Mark Hunter is the author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results.

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