Sales is all about customer service and customer service is all about helping the customer. Some companies don’t get it when they think they’re giving quality customer service. In reality, all they’re doing is giving long drawn-out excuses. Instead of providing your customer with excuses as to why you can’t do something, think outside the box and provide them with solutions. Remember, Abraham Lincoln’s most famous speech was probably his shortest…The Gettysburg Address. Rambling on about why you can’t do something will be perceived by the customer as you won’t. Find a way to make it happen!

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