Now that title probably has you stunned.
Stop and think about this for a moment. The customer turns you down and you’re supposed to be happy?
Something just doesn’t compute.
Yes, things do compute and the fact you’re happy after the customer turns you down is an indication you’re motivated and confident.
Success in sales and, for that matter, in life comes from being able to deal with setbacks and not allowing them to destroy you.
When you can have a customer reject your offer and you’re still confident about the job you do and your motivation is still high, then you’re game on and ready to play again.
I see too many times where people take a rejection and allow it to destroy them. They allow a single rejection or even a couple of rejections to define their ability to sell.
One way to look at a customer turning you down is by realizing if every customer were to accept your proposal and every sale was easy, then you wouldn’t be needed. I had a boss early in my career who said, “If sales was easy, I wouldn’t need you. All I would need is your dog to carry the paperwork into customers.”
Yes, customers will reject you and there will be times when it doesn’t seem like much is going well. Yet, by remaining confident and motivated, you’ll be in a much better position to bounce back.
Failure just makes success that much sweeter. Failure is our classroom from which to learn. We learn far more from our failures than we do from what we do right.
Next time a customer rejects you, use it as your chance to learn and to test your confidence. Rejection is only permanent if you allow it to be. Don’t let rejection define what you do and what you believe.
Copyright 2013, Mark Hunter “The Sales Hunter.” Sales Motivation Blog.
