Are you leading or are you merely managing? Are you truly allowing those you lead and customers to whom you sell to achieve a higher level of outcome? The foundation of leadership is trust and respect, neither of which can occur without integrity. Without...
When it comes to customer service, a lot of people talk about it. A lot of people even write about it. But few are able to do both in a way that genuinely shows that you too can deliver great customer service. I should change the word “great” to...
It is Guest Post Monday and today we are thrilled to have Shep Hyken, author, speaker and Chief Amazement Officer (CAO) of Shepard Presentations, LLC. He created The Customer Focus customer service training and offers us today timeless customer service principles....
A Mind for Sales: for salespeople feeling stressed out, burned out, and bummed out. If you’re a sales professional, this book is written just for you. Get your mind right and close more deals with this new business development book.
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