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Your Customers are a Reflection of You

Your Customers are a Reflection of You

The way your customer responds to you is a direct reflection of how you respond to them.  Recently, I was having dinner with a gentleman who has one of the neatest job one could have.  He works in the press box for the Atlanta Braves. This means he gets to hang out...
Sales Leadership: Who is Your Role Model?

Sales Leadership: Who is Your Role Model?

When I’m delivering a training session on this subject of sales leadership, I always ask people to think of who in their life exemplifies sales leadership.   My goal is to get the participants to have in their mind a first-hand memory of a sales leader. This...
Leadership Must Be Self-Serving

Leadership Must Be Self-Serving

You’re wondering if I’ve lost my mind by this headline.  Don’t ask my kids if I’ve lost my mind, because they’ll be happy to share with you their opinion.  My only hope is as they get older that their opinion becomes more favorable....

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