by chris | Nov 6, 2017 | Sales Motivation, Sales Process
Your eye contact matters! Even if you are on the phone, you need to make sure you aren’t distracted by your computer or things in your office. Stay focused on your customer! Have your customer’s name and company name in front of you. Check out the video to...
by chris | Sep 7, 2013 | Sales Leadership, Sales Motivation
How well do you maintain good eye contact with your customer? Lack of eye contact does more to destroy sales confidence — yours and the customer’s — than most salespeople realize. If you want to succeed, you have to be able to maintain good eye...
by chris | Aug 1, 2012 | Profit Maximizing Price, Sales Process
I’m always amazed at the number of salespeople I encounter who cannot give the customer solid eye contact when they’re presenting their price. If you can’t give your customer solid eye contact when you present your price, then you are telling your...
by chris | May 18, 2011 | Sales Process
When your customer objects to what you are saying, don’t allow your body language to freeze up. It’s amazing how much your body language reveals about what you’re thinking. Professional buyers love to read body language. They do it as a way of...
by chris | Mar 30, 2011 | Sales Process
Eye movement can reveal a lot about a person’s level of confidence and commitment. Rapid movement of the eyes many times will indicate the person is not confident about what they are saying — or what they are hearing. We simply do not pay enough attention...
