Okay, it wasn’t quite a crisis. But some of you may have noticed that over the past few days, there were a few spammy posts on my site. We had a glitch in our website that allowed a few uninvited people to sneak into the party through an unlocked door. Fortunately, we caught it fairly [...]

The phone rang and on the other end was a salesperson who, after introducing himself to me, quickly rattled off what it was he was selling. I interrupted him to let him know I had zero interest in what he was selling. Without missing a beat, the salesperson then quickly pointed out that if I [...]

I spend a lot of time talking about the problems of discounting your price. There is another problem — possibly an even bigger problem — causing you to lose money. It’s pride. If you want to be a salesperson who not only commands higher profits, but also has more satisfied customers, you have to become [...]

We all want to think we’re smart. And in reality, we are pretty smart, especially about what we sell.  Problem is that many times, our own smarts wind up doing some pretty stupid stuff. Case in point is when the customer with whom we are dealing seems to be a little confused and possibly appears [...]

How many times have you complained to Marketing about the poor quality of leads they give you? Isn’t  it amazing how they think they’re doing all of this wonderful work for you when in reality the leads they give you are a joke!  Go ahead and complain some more — tell them and everyone else [...]