Customer Service

Your Goals and Sales Motivation

Nov 26, 2009

What’s your sales goal? No, not what number are you trying to hit, but what personally is your sales goal? A key way to keep your sales motivation up is by always keeping in mind the reason why you’re selling. Real estate agents are famous for keeping a picture of the car they’ve always wanted [...]

Read more

Sales Training Tip #314: Thankful for the Privilege to Sell

Nov 24, 2009

It’s Thanksgiving Day tomorrow in the United States. Let’s not forget to be thankful for the privilege to help others succeed. This year has been one full of change and a wide number of opportunities. Regardless of where you stand in your sales performance, there is one sure thing — we can all be thankful [...]

Read more

Selling Thanksgiving Week

Nov 23, 2009

Just because it’s Thanksgiving week in the United States does not mean it’s not a good week to be B to B selling. I like the week for one reason — it’s a great week to pick up new business customers who might never have found you otherwise, but suddenly fall into your lap because [...]

Read more

Sales Training Tip #313: Sell With Your Hands

Nov 17, 2009

Be sure to talk with your hands, whether it be when you’re talking on the phone or in person. It’s amazing how much it reinforces what you’re saying by showing your conviction and confidence. It doesn’t matter how tight you are with money, spend the cash to get a headset to allow you to talk [...]

Read more

Phone Sales Tips: Voice Mail that Makes an Impression

Nov 16, 2009

The other day, I was checking my phone messages. I couldn’t believe the number of people who breeze past basic techniques when leaving a voice mail. As I went through several messages, I quickly could tell the difference between people who understand these techniques and those who don’t. Here’s what I mean: 1. SLOW DOWN. [...]

Read more