I know it is very tempting to close early this coming Friday, but I encourage you to resist. It can be the perfect day to steal customers from your competitors — ethically, of course! This Friday is what I refer to as a “customer service, help me out” day.   Many companies and, in particular, [...]

Guest post Monday and we have Van Deeb, who has excelled as a business owner, salesman and motivational speaker. He speaks authentically about the phenomenal difference you can experience in your sales career by differentiating yourself from your competitor with exceptional service. When I started DEEB Realty in 1993 after more than 10 years in [...]

To all my customers — a very big thank you for believing in me. Thank you customers for being patient with me when I may not have responded as quickly as you would have liked. Thank you customers for your questions and your comments. Not only does this show your interest, but it also helps [...]

If you’re in a competitive industry where price and service mean the difference between making a sale and not making a sale, then it’s absolutely essential you don’t allow the holidays to work against you. Too many companies go into shutdown mode during the holidays, either by closing completely or reducing the operating hours. Ask [...]

You just uncovered what you think is some amazing sales intelligence that will help you close a major sale with a customer you’ve longed to do business with. The sales intelligence came to you from a very credible source and you know you can leverage it. Have you ever been in this situation, only to [...]