Companies are rarely able to look at everything they need to look at. Today’s business environment is moving too quickly for anyone to understand fully everything they could either benefit from or be at risk of being harmed by. The salesperson is in the role of helping their customers learn what they don’t know — [...]
Customers want solutions. They want outcomes. What they don’t want is to spend money on something that doesn’t deliver on what is expected. You could put it another way — what customers want is confidence. In fact, I’ll go one step further in saying customers buy confidence. The confidence they’re looking for is in being [...]
I know it is very tempting to close early this coming Friday, but I encourage you to resist. It can be the perfect day to steal customers from your competitors — ethically, of course! This Friday is what I refer to as a “customer service, help me out” day. Many companies and, in particular, [...]
Guest post Monday and we have Van Deeb, who has excelled as a business owner, salesman and motivational speaker. He speaks authentically about the phenomenal difference you can experience in your sales career by differentiating yourself from your competitor with exceptional service. When I started DEEB Realty in 1993 after more than 10 years in [...]
To all my customers — a very big thank you for believing in me. Thank you customers for being patient with me when I may not have responded as quickly as you would have liked. Thank you customers for your questions and your comments. Not only does this show your interest, but it also helps [...]
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